Shipping policy

CarryGrid currently ships only to delivery addresses within the Netherlands.

Order processing

Orders are normally processed within 1–2 business days after successful payment. Business days are Monday through Friday, excluding public holidays in the Netherlands. You will receive an order or shipping confirmation at the email address provided during checkout.

Standard delivery

Standard delivery within the Netherlands is free. The estimated transit time after processing is 3–5 business days. The normal estimated time from successful payment to delivery is therefore approximately 4–7 business days.

Delivery estimates may be affected by public holidays or exceptional carrier disruptions. If an issue affects your order, we will provide available updates and work with the carrier to complete delivery as soon as reasonably possible.

Delivery area

Orders must use a valid Netherlands delivery address. At this time, checkout and delivery are not offered for addresses outside the Netherlands.

Address accuracy

Please review the recipient name, street, house number, unit information, postcode, and city before placing an order. If you notice an error, contact backpacktechllc@getcarrygrid.com immediately. We will update the address when operationally possible before shipment. If a parcel is returned because the supplied address could not be used, we will contact you to arrange redelivery or a refund.

Tracking

When tracking is available for the selected shipment, the tracking details will be sent by email. Tracking events can take time to appear after the carrier receives the parcel.

Delivery responsibility

CarryGrid bears the risk of loss or damage until the product has been delivered to you or to a person you designated to receive it, as required by applicable law. If a parcel is lost or damaged in transit, contact us so we can investigate and provide a replacement or refund as appropriate.

Delayed orders

If an order has not arrived within the stated delivery estimate, email backpacktechllc@getcarrygrid.com with your order number. We will investigate with the delivery carrier and keep you informed. If delivery cannot be completed within the agreed or legally required period, you may exercise the remedies available under applicable consumer law, including cancellation and reimbursement where applicable.

Damaged, incorrect, or incomplete deliveries

Contact backpacktechllc@getcarrygrid.com within 30 days after delivery if the parcel or product is damaged, the wrong item arrives, or part of the order is missing. We will arrange the appropriate remedy at no additional cost.