Privacy policy

This Privacy Policy explains how CarryGrid, operated by BACKPACKTECH LLC, collects, uses, shares, stores, and protects personal data when you visit https://getcarrygrid.com, place an order, contact us, or otherwise interact with our store.

Data controller

The controller responsible for the personal data described in this policy is:

BACKPACKTECH LLC, trading as CarryGrid
607 Willow Way
Wylie, TX 75098
United States
Email: backpacktechllc@getcarrygrid.com
Telephone: +31 6 1771 2523

Personal data we collect

Depending on how you use the store, we may collect:

identification and contact information, including name, billing address, delivery address, email address, and telephone number;
order and transaction information, including products purchased, order status, refunds, returns, and payment status;
payment-related information processed by our payment partners; CarryGrid does not store your complete payment-card number;
account information if customer accounts are enabled;
communications you send to customer service;
technical and usage information, including IP address, browser type, device information, cookie identifiers, pages viewed, and interactions with the store;
marketing preferences and consent records; and
fraud-prevention and security information necessary to protect customers, payments, and the store.

Why we use personal data

We use personal data for the following purposes and legal bases:

Performing a contract: processing orders and payments, arranging delivery, providing order updates, handling returns, refunds, exchanges, and customer service.
Complying with legal obligations: maintaining tax and accounting records, responding to lawful requests, meeting consumer-protection duties, and addressing product-safety matters.
Legitimate interests: securing the store, preventing fraud, improving services, managing operations, and understanding store performance, where those interests do not override your rights.
Consent: sending optional marketing communications and using non-essential cookies or similar technologies where consent is required. You may withdraw consent at any time.

Shopify and service providers

Our store is hosted on Shopify. Shopify processes personal data to provide ecommerce hosting, checkout, order-management, security, analytics, and related store services. We may also share the minimum necessary data with service providers that help us operate the store, including payment processors, delivery carriers, fulfilment providers, email providers, analytics providers, fraud-prevention providers, and professional advisers.

These parties may use personal data only for the agreed service or as otherwise permitted by law. We do not sell personal data in exchange for money.

Payments

Payment details are transmitted securely to the payment processor used at checkout. Visa and Mastercard cards are accepted where displayed as available during checkout. Payment partners may process personal data under their own privacy notices and regulatory obligations.

Cookies and similar technologies

We use essential cookies needed for functions such as the shopping cart, checkout, security, and customer preferences. With your consent where required, we may also use analytics, performance, personalisation, or advertising cookies.

You can manage non-essential cookie choices through the cookie banner or privacy settings available on the website. Withdrawing consent does not affect processing that occurred before consent was withdrawn.

International data transfers

Shopify and some service providers may process data outside the Netherlands or European Economic Area. When personal data is transferred internationally, we use or rely on legally recognised safeguards, such as an adequacy decision, Standard Contractual Clauses, or another valid transfer mechanism.

Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including fulfilling orders, supporting customers, resolving disputes, preventing fraud, and meeting tax, accounting, product-safety, and other legal obligations. When data is no longer required, it is deleted or anonymised in accordance with our retention practices.

Your privacy rights

Subject to applicable law, you may request:

access to your personal data;
correction of inaccurate or incomplete data;
deletion of your data;
restriction of processing;
transfer of data you provided in a portable format;
objection to processing based on legitimate interests or direct marketing; and
withdrawal of consent at any time.

To exercise a right, email backpacktechllc@getcarrygrid.com. We may request information reasonably necessary to verify your identity and protect your data. We will respond within the period required by applicable law.

You may also lodge a complaint with the Dutch Data Protection Authority, Autoriteit Persoonsgegevens, or another competent supervisory authority. We welcome the opportunity to address your concern directly first.

Marketing communications

We send promotional email only where permitted by law. You can unsubscribe by selecting the unsubscribe link in a marketing email or contacting backpacktechllc@getcarrygrid.com. Transactional messages about orders, security, returns, or customer-service requests will continue where necessary.

Children

CarryGrid products and services are intended for adults and are not directed to children. We do not knowingly collect personal data from children in circumstances that require parental consent. If you believe a child has provided personal data improperly, contact us so we can address it promptly.

Security

We use reasonable organisational and technical safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. We also work with established ecommerce and payment providers that maintain their own security controls.

Policy changes

We may update this Privacy Policy when our practices, services, or legal obligations change. The current version and effective date will remain available on this page.