Accepted payment methods
CarryGrid currently accepts eligible:
-
Visa cards; and
-
Mastercard cards.
The payment methods available for a particular order are displayed during checkout.
Payment timing
Payment is due when the order is submitted. An order enters processing after payment has been successfully authorised. We send an electronic order confirmation to the email address provided at checkout.
Currency, prices, and VAT
The applicable currency is displayed throughout the store and at checkout. Prices presented to consumers include applicable VAT where required. Standard delivery within the Netherlands is free, and any other mandatory charge would be clearly displayed before the customer places the order.
Payment security
Payments are transmitted through the secure checkout and handled by authorised payment-processing partners. CarryGrid does not store complete payment-card numbers. Payment processors and card issuers may perform authentication, fraud-prevention, or security checks to protect the transaction.
Failed or declined payments
If a payment is declined or cannot be completed, check that the card details, billing address, available balance, and any issuer authentication step are correct. You may try an available payment method again or contact your card issuer. For help confirming an order status, email backpacktechllc@getcarrygrid.com.
Refunds
Refunds are submitted to the original payment method within 1–3 business days after an eligible returned item has been received and approved, or after another refund has been agreed. The bank or card issuer may require additional time to post the credit to the account.
Payment questions
For questions about a CarryGrid charge, payment status, cancellation, or refund, email backpacktechllc@getcarrygrid.com and include your order number.